FAQs
Frequently Asked Questions – Find Quick Answers to Common Inquiries About Our Products and Services
Product Basics
Our hair oil deeply nourishes, strengthens, and moisturizes the hair while reducing frizz, dryness, and breakage. It helps improve shine, softness, and overall hair health.
Yes. Whether your hair is curly, straight, wavy, thin, or thick, our formula is designed to work for every hair type.
Absolutely. The oil is safe for scalp use and can help soothe dryness, reduce flakiness, and support healthier hair growth.
For best results, use 2–3 times a week. You can apply it before washing as a treatment or after washing as a leave-in moisturizer.
No. Our formula absorbs quickly without leaving a heavy or greasy residue, making it comfortable for daily use.
Yes. The oil helps repair and protect hair that has been colored, bleached, or chemically treated.
Our hair oil is made with natural plant-based oils such as argan oil, coconut oil, jojoba oil, and castor oil. It contains no harsh chemicals, parabens, or sulfates.
Yes. The formula is gentle and suitable for most sensitive scalps. However, if you have allergies, we recommend patch testing before use.
Place a few drops in your hands, warm it between your palms, then apply evenly through damp or dry hair, focusing on mid-lengths and ends. Use more for thick or dry hair.
Shipping & Delivery
Yes, we offer worldwide shipping.
Your available shipping options will be shown at checkout.
Typical delivery timeframes:
US : 7–10 business days
Shipping time may vary during holidays or peak seasons
You will receive a tracking number by email once your order is shipped.
Click the tracking link to view real-time updates on your package.
Tracking systems sometimes take 24–48 hours to update.
If there’s no change after 2–3 days, contact our support team and we’ll assist.
Delays may occur due to customs, weather, or high shipping volume.
If your package is significantly delayed, reach out to us and we’ll contact the carrier or arrange a solution.
Order & Payment
We accept major payment methods including:
Credit/Debit Cards
PayPal
Secure checkout options provided at payment page
Orders can only be changed or canceled within a short time frame before shipping.
If you need adjustments, contact us as soon as possible.
Once shipped, changes are no longer possible.
Common reasons include:
Incorrect billing details
Insufficient funds
Bank security blocks
Try another payment method or contact your bank for verification.
Enter your discount code in the promo/code box during checkout.
Make sure the code hasn’t expired and meets the minimum purchase requirements.
Returns, Refunds & Issues
Unopened products may be eligible for returns within the allowed timeframe.
Due to hygiene and safety, opened products cannot be returned.
Please check our Refund Policy for full details.
For health and hygiene reasons, we cannot accept returns on opened or used products.
Please contact us within 48 hours with photos of the issue.
We will arrange a replacement or another suitable solution.
If you receive an incorrect product, contact us immediately with your order details.
We’ll send the correct item or assist with a replacement.
Refunds are processed once we confirm the returned item is received and inspected.
Depending on your payment method, it may take 3–7 business days for the amount to appear in your account.
Customer Support
You can reach us through the Contact Us page or by emailing our support team.
We’re here to help with orders, color advice, or product questions.
Our team typically responds within 24 hours on business days.
During peak seasons, response times may be slightly longer.